Our FAQs provide clear and concise information to help you navigate our platform with ease. If you don’t find the answers you need, don’t hesitate to reach out to our support team for further assistance.
You usually don't need extra hardware to use the Bistroboost app. Just ensure you have a reliable internet connection and a device like a computer, tablet, or smartphone to access the Admin Dashboard and manage orders. If you want to print order tickets, consider using a compatible receipt printer. For those using a POS system, make sure it's integrated with Bistroboost. Additionally, you might want to add a display screen or kiosk to show orders to your kitchen staff. It's best to check with Bistroboost for any specific hardware recommendations based on your setup.
Subscription-based services like Bistroboost typically allow you to cancel your subscription. Check their cancellation policy for any terms, notice periods, or fees. Determine if you’re eligible for a refund on any unused portion. Be aware that you may lose access to your account and data after cancellation. It's a good idea to contact Bistroboost's support team for help with the process and review the terms of service for accurate details.
Payment processing frequency with Bistroboost can vary based on your account setup and preferences. Typically, payments for orders are processed in real-time or within a few hours, depending on your payment gateway settings. The transfer of funds to your bank account, known as settlement, depends on your payment processor, like Stripe, which may offer daily, weekly, or monthly options. Some systems may batch transactions at specific times to streamline operations. Be sure to check for any transaction fees with your payment processor and Bistroboost. For precise details, refer to Bistroboost's documentation or contact their support team.
To update your menu options, prices, and special offers in the Bistroboost app, log in to the Admin Dashboard and navigate to the "Menu Management" section. Here, you can add, edit, or remove menu items, adjust prices, and manage special offers. After making changes, be sure to save or publish them, then preview and test the app to ensure everything looks and functions correctly. For detailed guidance, consult Bistroboost’s help documentation or contact their support team.
When you're new to Bistroboost, getting support is key. Start by checking their Help Center or documentation, which often includes guides and FAQs. For direct assistance, you can contact customer support via a contact form, email, phone, or live chat. If you're new to the platform, look into onboarding support, such as training sessions. Additionally, community forums, tutorials, and webinars can be valuable resources. If they offer a support ticket system, use it to track your requests. For quick help, reach out to Bistroboost's support team directly through the provided contact options.
When starting with Bistroboost, you'll typically sign a service agreement outlining the terms and conditions, including pricing, subscription terms, and cancellation policies. You'll also agree to the Terms of Service, which detail usage rights, and the Privacy Policy, which explains data handling practices. If applicable, an additional implementation agreement may outline specific customization services. Signing the agreement confirms your acceptance of these terms. Always read the agreements carefully and consult a legal advisor or Bistroboost support if you have questions.